Free AI Website CreatorIMPORTANT: THESE REPAIR TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE YOUR AGREEMENT WITH "LLER" (AS IT IS DESCRIBED IN THE COUNTRY VARIATION SECTIONS, SPECIFIED THROUGHOUT THE AGREEMENT) AND WILL APPLY TO YOUR ORDER IF THE SERVICE IS OUTSIDE THE TERMS OF LLER'S LIMITED WARRANTY, AN LLER ADMINISTERED EXTENDED SERVICE CONTRACT OR YOUR STATUTORY CONSUMER RIGHTS.
CONSUMER LAW: FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS AGREEMENT ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS AND YOU SHOULD CONSULT THE CITIZENS ADVICE SERVICE IN YOUR COUNTRY OF RESIDENCE FOR FURTHER INFORMATION ON THESE RIGHTS.
1.2 Data Transfer Services. If your product is capable of storing software programs, data or other information (“Data”), LLER may attempt to transfer said Data to a replacement device. During service, it is possible that Data may be lost. In such an event, LLER will not be responsible for any loss of Data.
a. As part of any Data transfer service, whether or not LLER is able to successfully transfer Data from the original device to the replacement device, LLER will delete any Data on the original device. You should maintain a separate backup copy of the contents of the device’s Data, remove all personal information that you want to protect and disable all security passwords. During service it is possible that the Data will be lost, replaced or reformatted. In such an event LLER and its agents are not responsible for any loss of software programs, Data or other information contained on the device.
b. Data transfer service will involve the transfer of Data directly from the original device to the replacement device or to a compatible external data storage device you provide. LLER will not transfer the Data to any LLER owned or 3rd party owned data storage system or device and will not store a copy of the Data as part of any Data transfer service.
1.3 Parts and Labor. LLER may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In servicing your product, LLER may use parts or products that are comprised of new and/or previously used LLER genuine parts and have been tested and passed LLER functional requirements, subject to applicable laws. LLER will retain the replaced part or product that is exchanged during service as its property, and the replacement part or product will become your property. Replaced parts and products are generally repairable and are exchanged or repaired by LLER for value. LLER may use LLER Products or replacement parts for service that are sourced from a country that is different from the country from which the LLER Product or original parts were sourced. If applicable law requires LLER to return a replaced item to you if requested by you, you agree to pay LLER the retail cost of the replacement item and shipping.
1.4 Service Options. LLER will provide service through one of the following options and will choose, subject to applicable laws, which method of providing service depending on the circumstances, in particular depending on the type of product:
B Direct Mail-In Service. If LLER determines that your product is eligible for Direct Mail-In Service, you will ship your product to LLER's repair service location in accordance with LLER’s instructions. LLER may provide prepaid way bills (and if you no longer have the original packaging, LLER may send you packaging material). If LLER does not provide prepaid way bills or packaging, you must arrange for the shipping and packaging of your product to LLER’s repair service location, as described at the time of ordering, and you may want to consider insuring your package in case of damage or loss during shipment. Once service is complete, the LLER repair service location will return the repaired product or provide a replacement product to you.
i. If LLER determines that your product is eligible for ERS, and you choose to order ERS by providing to LLER your credit card details, LLER will ship to your designated location a replacement product. You will return your product so that LLER receives it within ten (10) days from the date LLER ships the replacement product (the “Return Period”). You must return the original product in the package that contained the replacement product in accordance with LLER’s instructions. LLER will retain the original product and you will retain the replacement product.
ii. For the ERS, LLER will charge your credit card the ERS Charge, described at the Service FAQ web page shown in the table below (“Service FAQ”) at the time the Replacement product ships. At the time the Replacement product ships, LLER will effect an authorization against your credit card equal to the replacement value of a new product (“Replacement Value”), described at the Service FAQ. This authorization will be maintained by LLER and will be applied against any damage to the original product that is not eligible for Out-of-Warranty Service, or loss of the original product or other payments due. Repairs are considered Out-of-Warranty when: Your product is no longer covered by the warranty, service plan or by consumer law.
The issue you are reporting was caused by accidental damage or unauthorized modifications or if said accidental damage or unauthorized modifications prevent LLER from addressing the issue you are reporting.
iii. If LLER receives the original product within the Return Period in a condition that is not eligible for Out-of-Warranty Service, your credit card will be charged an additional amount representing the difference between the replacement value of a new product (“Replacement Value”) and the Out-of-Warranty Service Fee, as described at the Service FAQ Web Page. An original product that is inoperable due to unauthorized modifications or has failed due to catastrophic damage, such as the product separating into multiple pieces, are examples of a product that is ineligible for Out-of-Warranty Service.
iv. If the original product is returned to LLER within the Return Period, the remainder of the Replacement Value will be credited back to your credit card after confirmation that all other applicable charges have been paid. If LLER does not receive the original product within the Return Period, your credit card will be charged the Replacement Value. All fees and charges described herein exclude all applicable taxes.
1.5 Changes to Service Options. LLER reserves the right to change at any time the service options available to you. A change would not affect services that have already begun.
1.6 End Users Only. LLER services, sells and ships products to end user customers only. You may not purchase for resale. LLER reserves the right to refuse or cancel your order if LLER suspects you are purchasing for resale.
1.7 No Sale to Minors. Purchase under these terms is available only to those who have reached the age of majority.
1.8 Service Exclusions and Diagnostic Fee. LLER is entitled to charge you a diagnostic fee (including shipping charges) as described in the Country Variation table, below (“Diagnostic Fee”), if LLER inspects your product and determines that (i) your product does not require service, (ii) your product has failed due to or has incompatibilities with software or data residing or recorded on your product (iii) service is required due to the failure of parts that are neither supplied by LLER, (iv) additional labor or parts are required that were not specified in the original estimated charges and you do not agree to authorize service based on LLER’s revised estimated charges, or (v) service cannot be performed because the serial number has been altered, defaced or removed or the product has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than LLER), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes (“Service Exclusions”). LLER will return your product to you without servicing it and may charge you the Diagnostic Fee.
1.10 Delivery. LLER may provide an estimate on when a replacement product or shipping box to facilitate service will be shipped to you. Once your order has been prepared for shipment or has shipped, LLER is unable to change the shipping address. Please note that for deliveries that require a signature, if you are willing to assume the risks of your order being delivered without anyone at the delivery address, you may authorize LLER to arrange for a delivery without the need for a signature.
1.11 Customer’s Responsibility.
1.11.1 LLER will provide you with shipping and packing instructions. You will be responsible for products or parts that are lost or damaged as a result of failure to follow them.
1.11.2 It is your responsibility to backup all existing data, software, and programs, and to erase all existing data before receiving services. LLER is not responsible for loss, recovery, or compromise of data, programs or loss of use of equipment arising out of the services provided by LLER. You represent that your product does not contain illegal files or data.
1.11.3 Abandoned Property. Unless you provide alternative instructions, LLER will ship your repaired or replacement product to the mailing address you furnished when you authorized service. If your product is returned to LLER because delivery could not be completed at the address given, LLER will attempt to contact you for an alternative mailing address. If you do not provide an address at which LLER or its agent may deliver your product within ninety (90) days after the original delivery attempt, LLER will dispose of your product in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. LLER reserves its statutory and any other lawful liens for unpaid charges. Any prepaid balance for discontinued or non-reachable parts without communication will also be considered abandoned property ninety (90) consecutive days after LLER's attempt to receive proper guidance or instruction with no response.
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